Auf der Bestsellerliste unseres Kooperationspartners 800-CEO-READ

Put relationship-centered communication at the forefront of care

[Adrienne Boissy MD, MD Adrienne Boissy, MD Timothy Gilligan: Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience]

MD Boissy: Communication the Cleveland Clinic Way

Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. ... mehr

Auf der 800-CEO-READ-Bestsellerliste: Platz 2

Delivering World-Class Customer Experience the Mercedes-Benz Way

[Joseph Michelli: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way]

Joseph Michelli: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. ... mehr

Auf der 800-CEO-READ-Bestsellerliste: Platz 3

How to Innovate "and" Execute

[Vijay Govindarajan: The Three Box Solution]

Vijay Govindarajan: The Three Box Solution

Leaders already know that innovation calls for a different set of activities, skills, methods, metrics, mind-sets, and leadership approaches. And it is well understood that creating a new business and optimizing an already existing one are two fundamentally different management challenges. The real problem for leaders is doing both, simultaneously. How do you meet the performance requirements of the existing businessone that is still thrivingwhile dramatically reinventing it? How do you envision a change in your current business model before a crisis forces you to abandon it? ... mehr

Auf der 800-CEO-READ-Bestsellerliste: Platz 6

How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle)

[Deepak Malhotra: Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle)]

Deepak Malhotra: Negotiating the Impossible:

Some negotiations are easy. Others are more difficult. And then there are situations that seem hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. And to top it off, you have little power, money, or other resources to work with. Harvard professor (and negotiation consultant advisor to organizations around the world) Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. ... mehr

Auf der 800-CEO-READ-Bestsellerliste: Platz 8

The Making of an Evidence-Based Investor

[Matt Hall: Odds on: The Making of an Evidence-Based Investor]

Matt Hall: Odds on

Evidence Is the Key to Investment Success Odds On: The Making of an Evidence-Based Investor isn't just another investment advice book. It's a memoir, a manifesto, and a guide to the way investing should be. Odds On describes author Matt Hall's role in an ongoing revolution in the investment world: the shift from a traditional sales-driven, active-management model to a model that draws on academic evidence to better serve the real interests of investors. ... mehr

Auf der 800-CEO-READ-Bestsellerliste: Platz 11

12 Proven Strategies for a Customer-Driven World

[Steve Andersen, Dave Stein: Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World]

Steve Andersen, Dave Stein: Beyond the Sales Process

The average executive spends less than 5 percent of their time engaged in the buying of products and services. This means that in this post-recession business environment, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation. Featuring instructional case studies from companies including Hilton Worldwide, Merck, and Siemens, this evidence-based book provides readers with a proven methodology for driving success before, during, and after every sale. ... mehr

Auf der 800-CEO-READ-Bestsellerliste: Platz 13

The Fine Print to Becoming an Accountable Leader

[Vince Molinaro: The Leadership Contract]

Vince Molinaro: The Leadership Contract

"The Leadership Contract" is the modern leader's handbook for organizational renewal. Leaders are no longer "rulers," nor are they accidental - in today's business climate, leadership is both a trait and a specific set of skills. It's about trust, commitment, communication, and drive. This book shows you how to become the leader your organization needs. You'll go beyond adopting the habits and practices of an effective leader and actually put it in writing to establish a leadership contract that ensures the success of your company. This revised and updated edition includes new coverage of accountability, personal and organizational levels of the leadership contract, new "Gut Check" summary questions after each chapter, and additional opening and closing remarks to provide key insight into what the leadership role entails. ... mehr

Auf der 800-CEO-READ-Bestsellerliste: Platz 17


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